Case study · Pilot
Trinity Walk, Woolwich
Residents piloting one shared record for their estate.
The estate
Trinity Walk is a residential development of 684 homes in Woolwich, South East London. Part of the One Woolwich regeneration, it was developed by Lovell Homes in partnership with the Royal Borough of Greenwich and completed in 2022.
A managing agent looks after day-to-day operations. Residents set up their association to get clearer answers about the estate: what is being done, what it costs and what happens next.
- Location
- Woolwich, London SE18
- Homes
- 684
- Developed by
- Lovell Homes
- Completed
- 2022
Why residents are piloting Residents Circle
The association formed because residents wanted more than quarterly updates and service charge statements they found hard to follow. They wanted:
- Clear visibility into what's happening on the estate
- A proper audit trail: who changed what, and when
- A way to track issues from report to resolution
- Democratic decision-making with real transparency
- One place for everything, not a WhatsApp group
Members of the association are piloting Residents Circle now and sharing feedback. The aim isn't to replace the managing agent; it's one shared record every resident can see.
Our first pilot estate
Trinity Walk is our first pilot estate. Residents' feedback shapes what we build next: what they ask for gets prioritised, and what breaks gets fixed fast.
So far, so good.
Our first estates
Run your estate in the open
Tell us what your estate needs. We’ll help you choose between Community and Open Books.
For residents
£0 free, for every resident