For RMC directors
You are a director now. Keep the record.
Elections, surveys and meeting papers on record, every repair logged with its history, and documents the next directors will inherit.
The reality
The weight of being a director
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Sudden legal duties
One day a resident, the next a company director with fiduciary duties. Nobody taught you the Companies Act.
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Compliance overwhelm
Confirmation statements. Annual accounts. Fire safety. Insurance renewals. Every deadline carries consequences.
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Paper trail panic
Where's the s.20 consultation proof? Tribunal cases are won and lost on documentation you might not have.
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The handover void
Directors rotate. Knowledge doesn't. The previous treasurer's email is the only record of key decisions.
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Unequal burden
Three directors doing everything. Forty leaseholders who only appear when something goes wrong.
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Agent oversight
Your managing agent works for you. But without proper tools, it's hard to know if they're earning their fee.
It's not your fault you weren't trained for this. Most directors learn on the job.
Decide
Votes with a record behind them
Run the major works survey and the director election, with every change to either kept in the audit log.
- Open now: one list of open surveys, elections and nominations
- Fully anonymous surveys when the topic is hard
- Nomination periods, candidate statements and a final ballot
- Meetings with papers, and minutes (part of Open Books)
The solution
How Residents Circle helps
- Report
Issue tracking with audit trail
Every request logged with timestamps and ownership. When disputes arise, the evidence is there.
- Messages · Manage
Announcements
Keep all leaseholders informed: a broadcast to everyone, or a newsletter (alpha) that shows how many were delivered. Demonstrate you communicated properly when it matters.
- Manage · alpha
Service charge statements
Upload a statement, review its lines and publish it. Money is in alpha, and only managers set it up.
- Talk · Messages
Communication hub
Forum discussions that stay organised. Direct messages without sharing personal numbers.
- Our place
Document repository
Lease extensions, insurance certs, AGM minutes, s.20 notices. Organised, searchable, version-controlled. The paper trail a company needs.
- Our place
Resident directory
Who lives in which unit, and who sits on the board.
Governance and compliance
Protection, not just organisation
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Audit-ready records
Decisions kept in minutes (part of Open Books), survey results and documents. When accountants or tribunals ask for evidence, it's in your company's system - not someone's inbox.
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Consultation documentation
Section 20 requires specific steps. Keep each notice in Documents, gather responses in a survey, and record the decision in the meeting's minutes (part of Open Books). The paper trail you'd want if ever challenged.
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Director continuity
New directors see full context: what's been tried, what worked, what's pending.
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Built for volunteers
The record stays when directors change, for you and whoever comes next.
Not legal advice
Residents Circle is a platform, not a law firm. Complex questions around s.20 consultations, lease interpretation, or tribunal matters need professional advice. We help you keep the records professionals expect to see.
Our first estates
Build it with us
We’re building this with our first estates. What they ask for shapes what we build next.
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Free for residents
Every resident uses it free, today
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Shape the product
Direct input into what we build next
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A direct line
Talk to the people building the product
Residents and residents’ associations can use Community without paying. Choose Open Books when your committee needs shared records and accounts.
Talk to usIf a decision is challenged, the record is already there: the vote, the minutes (part of Open Books) and the documents.
Our first estates
Run your estate in the open
Tell us what your estate needs. We’ll help you choose between Community and Open Books.
For residents
£0 free, for every resident