Report
Report a repair once, and see where it stands
One short form, then one page for its photos, comments and status. When someone else resolves it, the reporter, while still an approved member, says whether it is fixed.
Who sees what
One list for residents, a board for Organisers
Residents report a problem in one short form and follow it in one list, open issues first. An Organiser sees the same issues on a board and spots what is overdue. An Organiser assigns each job and sets its priority and due date; a Committee member assigns and sets priority; a Managing agent assigns.
- Report a problem in one dialog
- Residents see one list, open issues by default
- Photos and comments keep the whole history on one page
- An Organiser assigns, prioritises and sets due dates; a Committee member assigns and prioritises; a Managing agent assigns
Status workflow
Seven statuses, and a record of each change
Every issue sits at one of seven statuses, from New through Awaiting external and Blocked to Closed. Each change is logged, so the issue keeps its whole history.
- Seven statuses, from New to Closed
- Automatic notifications when status changes
- Assignee tracking with responsibility handoffs
- Due dates, with overdue issues first
Fix confirmation
Is this fixed for you?
When someone else marks an issue resolved, the person who reported it, while still an approved member, is asked whether it is fixed. Yes closes the issue. No reopens it, with their reason posted on the issue. After a Yes, they can say how it was handled.
- Only the reporter is asked, while still an approved member and when someone else resolved it
- Yes closes the issue; No reopens it with a reason
- An optional rating, Poor, OK or Good, for the managers
- No answer by the deadline, and it closes as not confirmed
Multiple views
Watch an issue move from New to Resolved
A manager moves the issue on, and the resident sees the new status in their list. Everyone can sort and filter the table; an Organiser can also switch to the board.
- A board for Organisers, with a name on every job
- Table view with sorting and filtering
- Filter the table by category or building; quick filters by assignee are on the Organiser’s board
Insight, for managers
Which repairs take longest, by category
Insight charts resolution time by category and issues by priority, over the period you choose.
- Issue status distribution and resolution trends
- Resolution time by category, and issues by priority
- Engagement metrics and activity tracking
- One period at a time: the last 7, 30 or 90 days, or all time
Part of Open Books
Capabilities
What Issues does
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Report a problem
One short form in a dialog. Add photos once the issue is logged.
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Board and table
An Organiser switches between the board and the table. Everyone else sees one list.
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Seven statuses
New → Triaged → In progress → Awaiting external → Blocked → Resolved → Closed.
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Priority, assignee and due date
Set each one; overdue issues come first.
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Your own categories
Start from ready-made categories—Repairs and maintenance, Cleaning, Security and access—and add your own.
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Every change logged
Who changed what, and when.
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File attachments
Upload photos and documents as evidence.
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Comments
Discuss the fix right on each issue, where everyone can follow it.
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Formal complaints
With Open Books, send one to the managing agent and count its eight weeks.
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Is this fixed for you?
When someone else resolves an issue, the reporter, while still an approved member, says yes and it closes, or no and it reopens with their reason.
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For residents
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