Terms of service

About these terms

Residents Circle is run by Tehidea Ltd ("we", "us"), registered at Companies House in England and Wales, company number 05902165, VAT number GB893214121. Registered office: 86–90 Paul Street, London EC2A 4NE, United Kingdom. You can reach us at [email protected].

These terms are the agreement between you and us. You accept them when you create your account. Our privacy policy explains how we use your personal data.

The service

Residents Circle gives residents' communities the tools to run themselves, such as discussions, messages, issue reports, notices and newsletters, events, surveys and votes, shared documents and a marketplace between neighbours.

Each community is run by its organisers: the people or organisation running it, usually the committee of its residents' association. The service, its software and its design belong to us or to those who license them to us.

Paid plans

A paid plan runs for a fixed 12 months, and you pay for it in advance by bank transfer.

Nothing renews automatically. Each year the estate chooses whether to renew.

Prices are before VAT, and we add VAT at 20%. The price is the one shown on our pricing page, or in your order, when you order.

Joining a community

• Minimum age

  You must be 18 or over to have an account. If we or your estate's organisers learn that an account belongs to someone under 18, we close it.

• Who joins

  A community's organisers decide who joins. They approve a request to join, or issue a home code or a private link for a home. A valid code admits you to that home, unless the organisers need to check the claim first.

• Your details

  Give your real name and claim only a home you live in. Keep your details up to date. Your organisers may remove you if you no longer live on the estate.

• Your account

  You answer for what you do on your account and for what you let others do on it. Keep your sign-in details safe and do not share them. If you think someone else is using your account, tell us at once at [email protected].

Community rules

When you use Residents Circle, you must not:

• Post, send or share anything illegal
• Harass, threaten or abuse anyone
• Post false statements that harm someone's reputation
• Pretend to be someone else, or claim a home you do not live in
• Share other people's personal data without a right to do so
• Send neighbours marketing they did not ask for, or sell their details
• Send spam or scams
• Try to reach accounts, communities or data that are not yours
• Disrupt the service, or copy it with automated tools

We apply these rules, and the rest of these terms, consistently.

How we protect you from illegal content

• How the service is built

  Every community is closed. You see it only once your home is checked, apart from what organisers choose to share with people waiting to join. Everything is posted under the poster's name, and organisers moderate their own community. When we become aware of illegal content, we remove it swiftly, or require the organisers to remove it.

• Terrorism content

  Content that encourages, supports or spreads terrorism is forbidden. We remove it swiftly once we are aware of it, and may close the account that posted it.

• Child sexual exploitation and abuse

  Any content that sexually exploits or abuses a child, or that grooms a child, is forbidden. We remove it swiftly once we are aware of it, report it to the National Crime Agency as the law requires, and may close the account.

• Other illegal content

  This includes threats, harassment and stalking, hate, fraud and scams, and offers of drugs, weapons or stolen goods. We remove it swiftly once we are aware of it.

• Intimate images

  If someone shares an intimate image of you without your consent, report it to [email protected]. Say in your report that:

  • the content is an intimate image
  • you are the person in it, or you act for them
  • you make the report in good faith and it is true to the best of your knowledge
  • where the content is, so we can find it
  • how we can contact you

  We take the image down, and any copy we find that is the same or substantially the same, as soon as we reasonably can, and no later than 48 hours after we receive the report. We may refuse only if we believe it is not an intimate image, or that the report does not come from the person in it or someone acting for them.

• Defamation

  A complaint that a post defames you goes to [email protected]. We handle it under the procedure for website operators in the Defamation Act 2013.

Reports, complaints and appeals

• Reporting

  Report content with a report button where the app has one, or write to [email protected]; you may also tell your organisers. You do not need an account to report illegal content.

• Complaints and appeals

  Write to [email protected] if you disagree with a decision about a report, if your content was hidden or removed, if your account was restricted or suspended, or if you think we have not protected you as these terms say. We review your complaint and the decision it concerns. We tell you the outcome and correct mistakes where we can. A complaint about an intimate image you reported is dealt with ahead of other complaints.

• Your right to claim

  If we hide, remove or restrict your content, or suspend or close your account, in breach of these terms, you have the right to bring a claim against us for breach of contract.

Your content

• It stays yours

  You keep ownership of what you post. You give us a licence to host it, show it to the people it is meant for and process it, including through the service providers named in our privacy policy, so far as we need to run the service. You must have the right to post it.

• Service charge statements

  When organisers upload a service charge statement and ask for it to be read, an AI provider reads it to list its charges. The figures it produces may be wrong. Check them against the original statement before relying on them.

• When you leave

  When your account is deleted, your posts, comments, messages, issue reports and documents stay, because your neighbours rely on them as a record, but without the link to your account. The licence above continues for that content. Your marketplace listings are deleted.

The marketplace

The marketplace lets neighbours offer items to each other. We are not a party to any deal. The buyer and the seller arrange payment and collection between themselves.

List items only, not services. Do not list food past its date, medicines, weapons, alcohol, tobacco or anything illegal. Your organisers may hide a listing.

Your managing agent, freeholder and neighbours

Your managing agent, your freeholder and your neighbours are not part of us, and we do not act for them. We are not a party to a dispute between you and any of them, for example over service charges or repairs, and we do not decide it.

If you are an organiser

Organisers accept this section for themselves and for any association or company they act for. The organisers and Tehidea Ltd decide together how residents' data is used to run the community; the law calls us joint controllers. As an organiser, you must:

• Invite and approve only people who live on the estate
• Follow the law in how you run the community
• Pass any request about personal data, and any suspected personal data breach, to [email protected] promptly
• Pass any report of illegal content and any defamation complaint to [email protected] at once
• Use residents' data only to run the community
• Share it with no one outside the committee, including the managing agent or the freeholder, unless the law requires, and keep no copies when you step down
• If your association seeks recognition, send the landlord its membership list, and the tribunal the list and, if a signature is challenged, the evidence annex, and nothing more. The annex never goes to the landlord
• Give a printed home code letter or a private link only to the home it was made for

Tehidea Ltd answers residents' requests about their data and handles personal data breaches.

Closing your account

You can delete your account in the app at any time. We delete it after a 30-day period in which you can change your mind. Some records stay after your account goes, and the law makes us keep some data for longer; our privacy policy explains both. If you are the only organiser of a community, make someone else an organiser first.

If we suspend or close your account

We may suspend or close your account at once for a serious or repeated breach of these terms, for a legal reason, or to protect others. For other reasons we give you reasonable notice first. You can complain as set out above. Your rights over your personal data continue; see our privacy policy.

Our responsibility to you

We do not promise that the service will always be available or free of faults. We are not responsible for loss that was not foreseeable, or for business losses such as lost profit or lost opportunity.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit. Your statutory rights are not affected.

Changes

We may change the service to improve it, for legal, security or safety reasons, or because a provider we rely on changes. You can ask for a copy of your personal data and close your account.

When we change these terms, we ask you to accept the new version in the app before you continue. If you do not accept them, write to [email protected] to close your account.

Law and courts

These terms are governed by the law of England and Wales, and the courts of England and Wales decide disputes. If you are a consumer living elsewhere in the UK, you keep the mandatory protections of the law where you live and may bring a claim in your local courts.

Contact us

Questions about these terms: [email protected]. Reports, complaints and requests about your data: [email protected]. By post: Tehidea Ltd, 86–90 Paul Street, London EC2A 4NE, United Kingdom.